Terms and Conditions
ARTWORK AND PROOFING YOUR LOGO
As a general rule, you should try to upload the best quality, highest resolution version of your logo/design that you have.
The better the quality of artwork you supply us with, the more detailed your logo will look.
If we feel that what you’ve supplied is going to produce a poor quality result, we’ll contact you to discuss how best to proceed.
In some cases your artwork may not suit the garment you would like embroidered or printed. In which case a member of our team will contact you to discuss What options are available.
After receiving your artwork and setting up your logo for embroidery or print, you will be sent a visual to approve. This is normally within 2-3 working days via email, But can take up to 5 days depending on the complexity of your logo. Your quick response with your approval will greatly speed up the processing time for your order.
Production or your garments will only proceed when you have contacted us with your approval to go ahead with the design.
It is important you take the time to check the design thoroughly to ensure no errors can be made.
We cannot be held responsible for any mistakes in the original artwork you send us.
Initial one off set up fee for digitizing your artwork for embroidery or print purposes – £10.00
Left chest embroidered text – £2.50 per item
Left chest embroidered logo – £3.50 per item
Large rear embroidered text – £7.50 per item
Large rear embroidered logo – £10.00 per item
Left chest printed text – £2.50 per item
Large back printed text – £7.50 per item
Please contact us for a quote on large orders for the best possible price available for specific your needs.
We are unable to accept returns for items that have been customized unless we have made a mistake with the order, or the items are found to be faulty.
Please see our returns policy for more information. Refund and Returns Policy
Please note that we will not accept responsibility for any errors if they were present in the original artwork sent by yourself and you have approved the visual of the embroidery or print prior to production.